# How to make cloud gateway show online?

**URL:** <https://forum.wise-paas.advantech.com/t/how-to-make-cloud-gateway-show-online/1621>\
**Category:** IoTEdge\
**Created:** [September 5, 2025, 3:22am UTC](https://forum.wise-paas.advantech.com/t/how-to-make-cloud-gateway-show-online/1621 "2025-09-05T03:22:32Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Kelvin\_Huang](https://avatars.discourse-cdn.com/v4/letter/k/c4cdca/32.png) [@Kelvin\_Huang](https://forum.wise-paas.advantech.com/u/Kelvin_Huang)\
**Post date:** [September 5, 2025, 3:22am UTC](https://forum.wise-paas.advantech.com/t/how-to-make-cloud-gateway-show-online/1621/1 "2025-09-05T03:22:32Z")

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if local IOTedge didn’t send message within 270s, cloud sub-device will show disconnect.

if set up hear beat in local IOTedge , cloud gateway will show online.

 ![image](https://canada1.discourse-cdn.com/flex032/uploads/wisepaasforum/original/1X/84e1b79e63986a3bfb82ce1d6dafa1c8ce7122e7.png)

 ![image](https://canada1.discourse-cdn.com/flex032/uploads/wisepaasforum/original/1X/06dabae636d4f3a0911b82d2b07e311d3f02123f.png)