# Wise 2410 changes in payload length

**URL:** <https://forum.wise-paas.advantech.com/t/wise-2410-changes-in-payload-length/1546>\
**Category:** MachineUnite/PMS/Portal Inspection\
**Created:** [March 5, 2025, 6:25pm UTC](https://forum.wise-paas.advantech.com/t/wise-2410-changes-in-payload-length/1546 "2025-03-05T18:25:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Rodrigo\_Saavedra](https://avatars.discourse-cdn.com/v4/letter/r/bb73d2/32.png) [@Rodrigo\_Saavedra](https://forum.wise-paas.advantech.com/u/Rodrigo_Saavedra)\
**Post date:** [March 5, 2025, 6:25pm UTC](https://forum.wise-paas.advantech.com/t/wise-2410-changes-in-payload-length/1546/1 "2025-03-05T18:25:55Z")

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gents, last March 3rd in the early morning, one wise 2410 started to have a strange behavior, the payload started to arrive shorter than normal, causing a software crash. Following is the example of this:

| FCnt | date | Payload |
| --- | --- | --- |
| 6255 | 2025-03-02T22:39:41.567-03:00 | payload\_base64: gW9YUAgHAAAA5FcAAFRB4v8AAAUABQAEABsA7wL7/wAAAQAAAAQABQAEAAEA7AAHAAAAAAAAAAYABQAEADMAAAPv/wAAAQADwxAAAHAov1xgCRsAAr0NcSi/XP4= |
| 6256 | 2025-03-02T22:59:41.023-03:00 | payload\_base64: gXBYUAgHAAAAKFcAAFRB4v8AAAUABQAEAAQA0gL1/wAAAQAAAAUABQAEAAYAAAD9/wAAAQAAAAcABQAEACAAgQLy/wAAAgADxBAAACEtv1xgCRsAAr0NIi2/XDI= |
| 6257 | 2025-03-02T23:19:40.710-03:00 | payload\_base64: gXFYUAgHAAAAbVYAAFRB4v8AAAQABQAEAAUA4gL1/wAAAQAAAAUABQAEAAAAkgD8/wAAAQAAAAUABQAEACQAYALv/wAAAQADxRAAANAxv1xgCRsAAr0N0TG/XOU= |
| 6258 | 2025-03-02T23:39:41.518-03:00 | payload\_base64: gXJYUAgHAAAAc1UAAFRB4v8AAAkABQAEAAMAiAL0/wAAAwAAAAUABQAEABEAAAD+/wAAAQAAAAUABQAEABwAigLx/wAAAQADxhAAAIA2v1xgCRsAAr0NgTa/XEI= |
| 6259 | 2025-03-02T23:59:41.332-03:00 | payload\_base64: gXNYUAgHAAAAt1QAAFRB4v8AAAcABQAEAAwAbAL1/wAAAgAAAAUABQAEAAoAtwABAAAA |
| 6260 | 2025-03-03T00:02:38.681-03:00 | payload\_base64: AXQBAAAACwAHAAUAIwCPAuv/AAACAAPHEAAAMDu/XGAJGwACvQ0xO79cmg== |
| 6261 | 2025-03-03T00:19:42.940-03:00 | payload\_base64: gXVYUAgHAAAAvVMAAFRB4v8AAAUABQAEAAIAtwLw/wAAAQAAAAUABQAEAAcASQD//wAA |
| 6261 | 2025-03-03T00:22:58.326-03:00 | payload\_base64: gXVYUAgHAAAAvVMAAFRB4v8AAAUABQAEAAIAtwLw/wAAAQAAAAUABQAEAAcASQD//wAA |
| 6263 | 2025-03-03T00:39:43.002-03:00 | payload\_base64: gXdYUAgHAAAAAlMAAFRB4v8AAAQABQAEAA0AwQL4/wAAAQAAAAUABQAEAAQAGAAAAAAA |
| 6263 | 2025-03-03T00:42:45.140-03:00 | payload\_base64: gXdYUAgHAAAAAlMAAFRB4v8AAAQABQAEAA0AwQL4/wAAAQAAAAUABQAEAAQAGAAAAAAA |

Currently, the vibration sensor is very unstable and the payload length varies from reading to reading.

What could be happening? How do I fix it?

Thanks

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<div class="post-metadata">

**Author:** ![Simon\_Chiu](https://avatars.discourse-cdn.com/v4/letter/s/54ee81/32.png) [@Simon\_Chiu](https://forum.wise-paas.advantech.com/u/Simon_Chiu)\
**Post date:** [March 6, 2025, 3:04am UTC](https://forum.wise-paas.advantech.com/t/wise-2410-changes-in-payload-length/1546/2 "2025-03-06T03:04:10Z")

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Hi @Rodrigo_Saavedra  
This forum focus on the issue from PHM itself.  
According to your hardware question, please use the link below to find corresponding contact window.  
[Contact us in Worldwide - Advantech](https://www.advantech.com/en/contact)

Thanks.