Wise 2410 changes in payload length

gents, last March 3rd in the early morning, one wise 2410 started to have a strange behavior, the payload started to arrive shorter than normal, causing a software crash. Following is the example of this:

FCnt date Payload
6255 2025-03-02T22:39:41.567-03:00 payload_base64: gW9YUAgHAAAA5FcAAFRB4v8AAAUABQAEABsA7wL7/wAAAQAAAAQABQAEAAEA7AAHAAAAAAAAAAYABQAEADMAAAPv/wAAAQADwxAAAHAov1xgCRsAAr0NcSi/XP4=
6256 2025-03-02T22:59:41.023-03:00 payload_base64: gXBYUAgHAAAAKFcAAFRB4v8AAAUABQAEAAQA0gL1/wAAAQAAAAUABQAEAAYAAAD9/wAAAQAAAAcABQAEACAAgQLy/wAAAgADxBAAACEtv1xgCRsAAr0NIi2/XDI=
6257 2025-03-02T23:19:40.710-03:00 payload_base64: gXFYUAgHAAAAbVYAAFRB4v8AAAQABQAEAAUA4gL1/wAAAQAAAAUABQAEAAAAkgD8/wAAAQAAAAUABQAEACQAYALv/wAAAQADxRAAANAxv1xgCRsAAr0N0TG/XOU=
6258 2025-03-02T23:39:41.518-03:00 payload_base64: gXJYUAgHAAAAc1UAAFRB4v8AAAkABQAEAAMAiAL0/wAAAwAAAAUABQAEABEAAAD+/wAAAQAAAAUABQAEABwAigLx/wAAAQADxhAAAIA2v1xgCRsAAr0NgTa/XEI=
6259 2025-03-02T23:59:41.332-03:00 payload_base64: gXNYUAgHAAAAt1QAAFRB4v8AAAcABQAEAAwAbAL1/wAAAgAAAAUABQAEAAoAtwABAAAA
6260 2025-03-03T00:02:38.681-03:00 payload_base64: AXQBAAAACwAHAAUAIwCPAuv/AAACAAPHEAAAMDu/XGAJGwACvQ0xO79cmg==
6261 2025-03-03T00:19:42.940-03:00 payload_base64: gXVYUAgHAAAAvVMAAFRB4v8AAAUABQAEAAIAtwLw/wAAAQAAAAUABQAEAAcASQD//wAA
6261 2025-03-03T00:22:58.326-03:00 payload_base64: gXVYUAgHAAAAvVMAAFRB4v8AAAUABQAEAAIAtwLw/wAAAQAAAAUABQAEAAcASQD//wAA
6263 2025-03-03T00:39:43.002-03:00 payload_base64: gXdYUAgHAAAAAlMAAFRB4v8AAAQABQAEAA0AwQL4/wAAAQAAAAUABQAEAAQAGAAAAAAA
6263 2025-03-03T00:42:45.140-03:00 payload_base64: gXdYUAgHAAAAAlMAAFRB4v8AAAQABQAEAA0AwQL4/wAAAQAAAAUABQAEAAQAGAAAAAAA

Currently, the vibration sensor is very unstable and the payload length varies from reading to reading.

What could be happening? How do I fix it?

Thanks

Hi @Rodrigo_Saavedra
This forum focus on the issue from PHM itself.
According to your hardware question, please use the link below to find corresponding contact window.
Contact us in Worldwide - Advantech

Thanks.